RAG-Based Support Agent (Junie)

Micro contexts

Microcontexts are small .md files with concise, structured technical context for specific projects or tools.

They are not meant to be read directly by users, but are designed to be used as input context for AI tools like Cursor, Winsurf, Warp AI, and others.

Their purpose is to improve the quality of AI assistance by providing accurate information about how a project works — how to build, test, deploy it, and where to find related documentation.

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RAG-Based Support Agent (Junie)

4.5

Create a production-ready AI agent to handle support tickets in Zendesk

AI Python RAG PyCharm Junie

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Stages

Set up Junie Plugin

What are you going to build?

Go ahead and sign up for a Zendesk mock!

Let's create task description

Set your Zendesk credentials

Choose the LLM model and add it to your setup

Add the Zendesk documentation

Create a requirements list

Generate your app

Test your app

Improvement ideas

Key findings